1. Eligibility for Returns
We accept returns within 30 days of delivery.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when they were received.
2. Non-Returnable Items
Certain items, including clearance items, special-order products, and those marked as "Final Sale," are not eligible for return.
3. Return Process
Request a Return: To begin a return, please email us at returns@empiredistributercorp.com. Include your order number and the reason for your return.
Ship the Item: You are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe delivery.
Inspection and Refund: Upon receiving the returned item, we will inspect it and notify you of whether your refund has been approved or declined.
4. Refunds
Refunds, if approved, will be issued to the original payment method within 5-10 business days. Please note that shipping fees are non-refundable.
5. Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the item you'd like to receive.
6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving the item at support@empiredistributercorp.com. We may request photos and additional details to assist in processing a replacement or refund.